THIS PRIVACY POLICY IS COMPILED TO BETTER SERVE THOSE CONCERNED WITH HOW THEIR “PERSONALLY IDENTIFIABLE INFORMATION” (PII) IS USED BY THE CENTER FOR SIGHT & HEARING (CSH). PII, AS USED IN U.S. PRIVACY LAW, GENERAL DATA PROTECTION REGULATION (GDPR) AND INFORMATION SECURITY, IS INFORMATION THAT IS USED ON ITS OWN OR WITH OTHER INFORMATION TO IDENTIFY, CONTACT, OR LOCATE AN INDIVIDUAL. PLEASE READ CSH’S PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW THE CENTER COLLECTS, USES AND PROTECTS YOUR PRIVACY. WHAT PERSONAL INFORMATION IS COLLECTED FROM INDIVIDUALS WHO VISIT CSH’S ONLINE PROPERTIES? PII is collected when you register on the Center’s website, place an order, subscribe to the Center’s newsletter, fill out a form or enter other information.  This information may include your name, email address, mailing address, phone number, credit card information or other details. HOW DOES CSH USE PII? PII collected is used in the following ways:

• To deliver the type of content and product offerings in which you are most interested;
• To improve CSH’s website;
• To improve customer service;
• To conduct promotions, surveys, and other marketing opportunities; and
• To process your transactions.

HOW DOES CSH PROTECT YOUR PRIVACY? CSH implements a variety of security measures to maintain the safety of privacy. CSH also scans for Malware on a regular basis and security holes and known vulnerabilities are patched when discovered. CSH’s website is encrypted via Transport Layer Security (TLS 1.3) technology. Your private information is stored in our data center in a secured environment and is only accessible by authorized personnel. All credit card transactions are processed through a payment gateway service and are not stored or processed on the CSH’s website.  Credit card information shared with the payment processing gateway is encrypted during the transaction process. WHAT ARE “COOKIES” AND DOES CSH USE “COOKIES”? Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the website’s or service provider’s systems to recognize your browser and capture and remember certain information.  CSH uses trusted third-party services to track website usage information. CSH uses Cookies to:

• Help remember and process the items in the shopping cart;
• Compile aggregate data about website traffic and interactions to offer better website experiences and tools in the future; and/or
• Help CSH understand your preferences based on previous or current website activity.

CSH does not require Cookies to be enabled in order to interact with our website. THIRD PARTY DISCLOSURE CSH does not sell, trade, or otherwise transfer to outside parties your personal data unless you are provided with advance notice. This privacy policy does not include website hosting partners and other parties who assist in operating CSH’s website, conducting business, or serving patrons, so long as those parties agree to keep this information confidential. CSH may also release your information when appropriate to comply with federal, state and local laws and enforce CSH’s website policies, or protect CSH’s or others’ rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. THIRD PARTY LINKS CSH’s website may include or offer third party products or services. Third party websites have separate and independent privacy policies. CSH has no responsibility or liability for the content and activities of these linked third party websites. CSH seeks to protect the integrity of its website and welcomes any feedback about third party website links. GOOGLE Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en CSH uses Google AdSense Advertising on its website. Google’s use of the DART cookie enables it to serve ads to website users based on their visit to the Center’s website and other websites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at “http://www.google.com/policies/technologies/ads/.” CSH has implemented the following:

• Remarketing with Google AdSense;
• Google Display Network Impression Reporting;
• Demographics and Interests Reporting; and
• DoubleClick Platform Integration.

CSH, along with third-party vendors such as Google, may use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie). Data regarding user interactions with ad impressions and other ad service functions, as they relate to CSH’s website, are compiled by Google. OPTING OUT: As a user, you can opt out or change preferences for how Google advertises to you by using the Google Ad Settings page at “https://www.google.com/settings/ads.” Another option to opt out is by visiting the Network Advertising Initiative optout page at “http://www.networkadvertising.org/choices,” or permanently opt out by using the Google Analytics Opt Out Browser add-on at “https://tools.google.com/dlpage/gaoptout.” CALIFORNIA ONLINE PRIVACY PROTECTION ACT (COPPA) CalOPPA requires commercial websites and online services to post a privacy policy. The law requires a person or company in the United States, that operates websites collecting PII from California consumers, to post a conspicuous privacy policy on its website. – See more at http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf. Users will be notified of any privacy policy changes on CSH’s Privacy Policy Page. Users are able to change their personal information by logging in to their account. DO NOT TRACK SIGNALS CSH honors Do Not Track (DNT) signals and does not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. THIRD PARTY BEHAVIORAL TRACKING CSH allows third-party behavioral tracking CHILDREN ONLINE PRIVACY PROTECTION ACT (COPPA) When it comes to the collection of PII from children under 13, the COPPA puts parents in control. The Federal Trade Commission enforces the COPPA Rule, defines what operators of websites and online services must do to protect children’s privacy and safety online. CSH does not specifically market to children under 13. FAIR INFORMATION PRACTICES PRINCIPLES The Fair Information Practices Principles is the backbone of privacy law in the United States. In order to comply with Fair Information Practices Principles, CSH takes responsive action if a data breach occurs. CSH will notify the users via email and on CSH’s website within 10 business days of a data breach discovery. CAN-SPAM ACT The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. CSH collects your email address in order to send information, respond to inquiries, process orders and provide updates pertaining to orders, send additional information related to your product and/or service and send marketing emails. To be in accordance with CAN-SPAM Act CSH agrees to the following:

• NOT use false, or misleading subjects or email addresses;
• Identify the message as an advertisement in some reasonable way;
• Include the physical address of CSH;
• Monitor third party email marketing services for compliance, if one is used;
• Honor opt-out/unsubscribe requests; and
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email CSH or follow the instructions at the bottom of each marketing email. CONTACT If there are any questions regarding CSH’s privacy policy you may contact us using the information below. Center for Sight & Hearing P.O. BOX 5944 Rockford, Illinois 61125 United States info@cshni.org Phone: 815-332-6800 Rev. 2016-07-13, 2018-05-18