THE FOLLOWING POLICY GOVERNS YOUR USE OF THE CENTER FOR SIGHT & HEARING (CSH) WEBSITE AND THE PURCHASE OF PRODUCTS OR SERVICES BY YOU THROUGH THIS WEBSITE. BY USING THIS WEBSITE TO PLACE AN ORDER WITH CSH, YOU INDICATE YOUR ACCEPTANCE OF THE FOLLOWING POLICY. THIS POLICY IS IN ADDITION TO THE TERMS AND CONDITIONS PUBLISHED ON CSH’S WEBSITE.

Order Acceptance

Payments are made by credit card only. CSH reserves the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. Credit card payments are subject to approval of the financial institution issuing the credit card. CSH is not liable in any way if such financial institution refuses to accept or honor the credit card for any reason. CSH may require additional verification or information before accepting any order.

Payment

CSH accepts all major credit cards. All financial transactions conducted on CSH’s website are processed in US currency.

Typographical Errors

CSH has the right to refuse or cancel any orders placed for products or services listed at the incorrect price due to typographical errors, including orders that have been confirmed and your credit card account has been charged. If you are charged for the purchase and your order is cancelled, CSH will issue a credit to your credit card account in the amount of the purchase.

Product Availability

Product availability is not guaranteed. CSH reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products. If there is any revision and/or discontinuation of a product(s), CSH will contact you to discuss alternatives.

In Stock Items

In stock items will be shipped within 1 to 2 business days.

Backordered Items

Items may be on backorder if there is a delay from the manufacturer, in which case they cannot be shipped within 1 or 2 business days. Items on backorder will ship when CSH receives the item(s) from the manufacturer.

Shipping and Delivery

CSH is not responsible for any shipping or delay problems. Once items are shipped, your chosen carrier is responsible for any delays or damages.

Return Policy

Products purchased via CSH’s Online Store can be returned to CSH within 10 business days after the delivery date. The product being returned must be in resalable condition and include all materials including the outer box, CDs, cables, and any manuals that shipped with the product. Any returned merchandise with obvious signs of wear and tear and/or missing items or accessories will be refused and returned at the customer’s expense. Before returning a product, please request a Return Merchandise Authorization (RMA) number. Please express your intentions by contacting CSH’s Retail Store via sales@cshni.org (Subject Line: Return/Exchange) or via phone at 815-332-6800.

If the product purchased from CSH is incorrect or defective, a replacement is sent subject to availability or a refund is issued upon customer request.

Non-Refundable Products

Due to health, hygienic and safety regulations, products which relate to personal hygiene are non-refundable and non-returnable. Non-refundable and non-returnable products are noted in the product description.

Sales Tax

All Illinois residents are charged the current state sales tax rate.

How to Contact Us

If you have any comments or questions, please contact CSH via:

• Telephone at 815-332-6844
• The Online “Contact Us” page
• Store Customer Service Email sales@cshni.org